At 2xhost, we are committed to providing reliable hosting, VPS, server, and cloud services. We understand that sometimes you may need to request a refund. Please review our policy below for detailed information on refund eligibility, the process, and any exceptions.

1. Eligibility for Refunds

• Hosting Services:
  Our standard hosting plans come with a 7-day money-back guarantee. If you’re not satisfied with the service within the first 7 days, you can request a full refund for your hosting fees.

• VPS, Dedicated Servers, & Cloud Services:
  Refunds for these services are subject to our service usage and setup fees. In most cases, we offer refunds for issues related to service quality or billing errors. However, once service provisioning and setup are completed, refunds may not be available.

• Domain Registrations & Setup Fees:
  Fees related to domain registration, SSL certificates, and one-time setup or installation charges are non-refundable.

2. Refund Request Process

• Step 1: Contact Support
  To request a refund, please contact our support team at [email protected] with your account information and a detailed explanation of your issue or reason for cancellation.

• Step 2: Review & Approval
  Our team will review your request and verify that the service meets our refund criteria. We may request additional information or evidence to better understand the issue.

• Step 3: Refund Processing
  Once approved, your refund will be processed within 5-7 business days. Refunds will be issued using the original payment method. Please note that processing times may vary depending on your bank or payment provider.

3. Terms & Conditions

• Cancellation Timeline:
  Refunds for hosting services must be requested within 30 days of the initial purchase. For VPS, dedicated servers, and cloud services, requests must be made within the first 14 days of service activation, unless the issue is directly related to a billing error or service disruption.

• Partial Refunds:
  In some cases, a partial refund may be issued if you have used part of the service. The amount refunded will be prorated based on the service period used.

• Non-Refundable Circumstances:
  Refunds will not be provided for services that have been terminated due to abuse, violation of our terms of service, or where the service setup has been fully executed and the service has been used extensively.

• Policy Changes:
  2xhost reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on our website and will be effective immediately upon posting.

This policy ensures that both our customers and 2xhost are protected. If you have any questions or need further clarification, please feel free to reach out to our support team at [email protected].